AI Assistant
Intelligent conversational interface that understands context and provides accurate responses to customer inquiries.
Mai-AI · Managed AI by Nerdla
Useful AI for your business, without running it yourself.
Mai-AI connects search, assistants and automation to the systems you already use — and Nerdla implements, hosts, monitors and maintains it for you.
- External system: Your sourcesDocs · catalog · CRM · accounting
- Process: Ingestion & indexingPermissions preserved
- State / data: RetrievalSemantic + keyword
- Core system: Model runtimeHosted or dedicated
- Safeguard: GuardrailsGrounding · escalation
- Entry point: Assistants & automationWeb · internal · workflows
Nerdla operates the models, retrieval, integrations and monitoring; your team uses the results.
Core Capabilities
Everything your business needs
Businesses don't need AI for the sake of AI. They need measurable improvements in customer service, productivity, and efficiency.
Semantic Search
Natural language search that understands intent, not just keywords. Find what customers actually need.
Knowledge Retrieval
Instant access to documentation, policies, and procedures from your knowledge base.
Product Discovery
Help customers find the right products through intelligent recommendations and natural conversation.
Customer Support
Automate common support questions while escalating complex issues to your team.
Internal Assistant
Empower your team with instant access to internal systems, data, and processes.
Workflow Automation
Streamline repetitive tasks and business processes with intelligent automation.
Custom Integrations
Connect to your existing systems, APIs, and data sources for a unified experience.
Why managed AI
Not another chatbot subscription.
A generic AI subscription is a tool your team has to adopt. Mai-AI is a capability we build into your operations and keep running.
| Aspect | Generic chatbot subscription | Mai-AI |
|---|---|---|
| Knows your business | Only what you paste into it | Connected to your documents, catalog and systems, with permissions preserved |
| Takes action | Answers questions | Can look up orders, create records and trigger workflows you approve |
| Accuracy controls | Whatever the model says | Answers grounded in your sources, with escalation to people when unsure |
| Operations | Your team figures it out | Nerdla monitors, updates, tunes and supports it |
| Data handling | Vendor’s default terms | Designed around your privacy requirements, including dedicated infrastructure options |
Managed AI & Platform Operations
You focus on your business.
We manage the AI.
Implementing AI shouldn't mean hiring a team of engineers. Nerdla handles everything.
Infrastructure
AI runtime
Updates
Hosting
Monitoring
Backups
Security
Performance
Search indexes
API integrations
Technical support
"You focus on your business. We manage the AI."
Implemented use case
AI categorization and search for a parts distributor.
An example from our client work, anonymized.
The situation
Thousands of uncategorized parts lived in an accounting system, and customers searched with misspellings and partial part numbers.
What the AI does
- Proposes categories and tags for each item, with a confidence score.
- Flags low-confidence results for a person to review instead of guessing.
- Powers typo-tolerant, meaning-aware search and a stock-aware assistant that hands off to staff.
Why it’s safe to run
The AI runs on infrastructure we control, behind limits, timeouts and a circuit breaker — so if the model is slow or unavailable, ordering keeps working.
Intelligent Search
Understand intent, not just keywords
Traditional search requires exact matches. Semantic search understands what customers actually mean.
"What products are best for dry skin?"
Keyword Search
No results (missing keyword "dry skin")
Semantic Search (Mai-AI)
Shows moisturizing products, hydrating serums, and gentle cleansers
"Can I preorder this item?"
Keyword Search
Generic FAQ page
Semantic Search (Mai-AI)
Product availability, preorder process, and estimated delivery date
"What works with QuickBooks?"
Keyword Search
All mentions of "QuickBooks"
Semantic Search (Mai-AI)
Compatible integrations, setup guides, and related products
Semantic search uses meaning and context, so customers find relevant results even when their words don’t match yours.
Business Integrations
Connect to your existing systems
Every deployment is tailored to your business. Mai-AI integrates with your tools, data, and workflows.
Custom CMS
QuickBooks Desktop
CRM Systems
Booking Platforms
Product Catalogues
Documentation
REST APIs
Internal Systems
Can't find your system? We build custom integrations for your specific needs.
Privacy & Security
Your business knowledge is valuable
Mai-AI can be deployed using dedicated infrastructure and designed around your business privacy requirements.
We work with you to ensure data handling, storage, and access controls align with your compliance needs.
- Dedicated infrastructure options
- Configurable access controls
- Compliance-focused design
- Data residency options
Designed for your requirements
Every business has unique security and privacy needs. We design Mai-AI deployments that respect your requirements without compromising functionality.
Engagement Process
From concept to continuous operation
A clear, proven process that takes you from idea to production-ready AI.
1
Discover
We learn about your business, customers, and technical environment.
2
Design
We architect a solution tailored to your needs and objectives.
3
Deploy
We build, test, and launch your managed AI platform.
4
Manage
We handle operations, updates, and ongoing improvements.
Mai-AI consultation
Tell us about the workflow you want to improve.
It takes about three minutes. Afterwards you can book a 30-minute Mai-AI discovery consultation over Google Meet.
- 01Submit the form. You’ll get a reference and a confirmation email.
- 02Book a discovery call. We review your use case and your systems.
- 03Get a clear recommendation. Including whether AI is the right tool at all.
FAQ
Common questions
Start with one workflow.
Tell us where your team loses time or customers get stuck. We’ll tell you whether AI is the right tool — and if it isn’t, we’ll say so.